MEMBER OF THE FAMILY GUARANTEE

When you place your order with THE FAMILY STORE, we guarantee that you will get a quality product every time.

So much so that If your THE FAMILY STORE, product ever rips, frays, or simply gives out for any reason, just give us a call and we'll replace it free of charge.

Also, if you order from us and are not completely satisfied with the quality of our product, we will refund your entire purchase. No questions asked!

If you ever have an issue with the quality of our products, we can provide you with immediate assistance by simply taking the following steps:

Step One: Contact us either by phone or email and with a description of the issue.

Step Two: Forward a photo of the issue so we can better understand the problem and try to resolve the problem with our manufacturer.

Step three: Let us know if you would like a refund or a replacement product sent.

That’s it! It’s just that simple!

You can call us at 800-921-7840 or email: support@familystoregifts.com.

Proud of My Team
Member of the Family
support@familystoregifts.com

Please allow up to 48 hours for processing or refund/replacement requests. Because we are a made to order business, returns and replacements will only be processed inn instances where there are quality defects in terms of printing or manufacturing issues.