SHIPPING and RETURNS

PLACING AND ORDER? HERE'S WHAT TO EXPECT!

Made to order business: We are a made-to-order-business and once your order is placed we will get to work producing your order immediately. Please allow up to 9 business days to receive a tracking number!

Shipping: We ship worldwide and time frames are quoted by our carrier as 3-14 business days depending on location.

If your order has not arrived within the estimated Shipping time, or you have additional questions regarding shipping, please contact customer service at: Email: support@familystoregifts.com. Or you can telephone us at: (800) 921-7840.

REFUNDS AND CANCELLATIONS

At The Family Store, we strive to ensure our products are perfectly crafted to your specific requirements and in a timely manner.

All Custom Products are guaranteed for the life of the product.

  • If any item is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.
  • No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed or custom-built supplies or equipment.
  • Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Once you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@familystoregifts.com.
    • Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@familystoregifts.com so we can arrange the transfer.
    • Shipping: To return your product, please contact support for instructions on how to do so.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • All products are covered by our MEMBER OF THE FAMILY GUARANTEE which covers any defects under normal use for the lifetime of the product.
    • If any item is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    The Family Store
    Re: Refund Policy
    15253 Sutton Street -
    Sherman Oaks, Ca 91403

    After 24 hours, we can not guarantee the cancellation, as the item will have gone through our production process. Items will not be able to be refunded after this 24 hour window.

    • All Custom Products are guaranteed for the life of the product.
    • If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.
    • No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed or custom built supplies or equipment.
    • Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • Once you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at support@familystoregifts.com.
      • Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@familystoregifts.com so we can arrange the transfer.
      • Shipping: To return your product, please contact the support to for instructions on how to do so.
      • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
      • All products are covered by our MEMBER OF THE FAMILY GUARANTEE which covers any defects under normal use for the lifetime of the product.
      • If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      The Family Store
      Re: Cancellation Policy
      15253 Sutton Street -
      Sherman Oaks, Ca 91403